Sicily Bags are hand-crafted to order. Our artisan buys the materials, wool and decorations needed to make each bag from scratch. For this reason, we are unable to offer returns or refunds, unless there is a defect or fault with the Sicily Bag. As a small family business, our reputation is everything, so rest assured, we will always stand behind our product and ensure that we look after you if there is any issue with the bag you receive.
Please note that all handmade items will have natural irregularities. It is these slight imperfections that give handcrafted items their innate soulful Sicilian character and appeal. You can probably see in our product photos that the bags are all slightly different shapes and sizes.
If you need to speak to us, please reach out – hello@sicilybag.com