We want you to be completely happy with your order. If for any reason you are not satisfied with the items you have chosen, you can return them to us within 28 days of receipt for a full refund or exchange. All we ask is that you return all items unused, undamaged and in original packaging and that you pay for the cost of the postage back to us.
If you wish to return an item, please request a return form from us via email to hello@sicilybag.com, quoting your name and order number.
***Please be aware that all of our Sicily Bags are lovingly adorned creations, hand crafted by Luigi in Palermo. Because of this, no two items are exactly alike, nor are they perfect. All handmade items will have natural irregularities. It is these slight imperfections that give handcrafted items their innate soulful Sicilian character and appeal. You can probably see in our product photos that the bags are all slightly different shapes and sizes.***